Navigating the Challenges: Key Trends in Logistics for 2024
Every year, the logistics industry shifts a little due to market and client demands. The integration of cutting-edge technology and the need for real-time updates will change how providers like us at Swift Delivery & Logistics meet and exceed client needs.
While we monitor many factors to ensure we always provide the best possible service, here are a few of the “big” ones directly affecting us right now.
Supply Chain Agility
Agility inside of the supply chain is crucial to meet current demand. Using larger trucks from a national provider is a good solution if you can stick to set timelines and distributions. For most businesses, this is not a possibility. That is why we leverage flexible couriers and vehicles that can meet the weight, size, and volume of our clients in the same day, next day, and schedule route planning.
Embrace Complexity Through Automation
Automation is all the rage right now across pretty much every business sector. In the logistics industry, we are leveraging state-of-the-art AI/ML-enhanced software. This includes both off-the-shelf solutions and customized integrations that allow us to gain analytical benefits we can then pass onto our clients. We have also integrated online forms and predictive delivery load management that ensures we have a proper level of fleet resources to meet fluctuations in the Mid-Atlantic region.
Customers Demand Real-Time Data and Visibility
Real time data dramatically changed the logistics industry. We are meeting that need by offering GPS location updates on all deliveries and bar code scanning of packages. We also have implemented email alerts and notifications so our clients and management teams can keep abreast of the delivery process.
Persisting Digital Transformation
Nearly every client we speak to is undergoing some form of digital transformation. It could be something as simple as starting a social media account or launching a new AI that improves productivity levels on a manufacturing floor. Such integrations are spilling into the logistics industry. We help address digital transformation by utilizing the data captured from our software systems and informing team leads in our conveniently located warehouses, delivery hubs, and central offices.
Old Fashioned Customer Service
No matter what, you cannot deny the power of a professionally delivered parcel by a driver with proper customer service training. Making sure there is a readable signature in both physical and digital copy as well as being polite and offering service with a smile cannot be overrated. These “old fashioned” tactics are prized by managers across all industries and crucial to our success at Swift Delivery & Logistics, no matter what the changes to the industry may bring.
Where to Learn More
As we begin to slowly turn our heads to 2025, our team at Swift Delivery & Logistics is continuing to streamline and improve our logistics industry operations. We welcome any insights our clients wish to provide and will continue to inform all our customers of ongoing projects that make a partnership with our services so beneficial.
Contact us today, and let’s sit down to understand your unique delivery needs better!
